Breaking down data silos and developing an enterprise data layer or hub is fundamental to achieving any one of these strategic initiatives and use cases that are essential to our ability to innovate, modernize and survive.
That was the prevailing insight industry leaders shared at a recent evening event held during AHIP 2016 in Las Vegas. Fifteen executives from organizations representing market leading payers, providers, health IT vendors and consultants, with titles that ranged vertically from director to CEO and horizontally from clinical, administrative, financial, product, operations and IT functions attended an invitation-only event to share their concerns around a handful of topics and rank their importance.
- Client Management
- Consumer Engagement & Retention
- Data Enablement & Infrastructure
- Network Management
- Payment & Reimbursement
- Population Health & Medical Management
- Quality, Accreditation & Compliance
As an exercise, we handed each executive $100 dollars that they would conceptually allocate toward different initiatives, so that we could score and prioritize the degree of impact and importance of data integration. We cribbed the exercise and the scoring methodology from the acclaimed book on innovation, “Nail It then Scale It: The Entrepreneur’s Guide to Creating and Managing Breakthrough Innovation,” by Nathan R. Furr and Paul Ahlstrom.
The max they could spend was $100 – and the minimum investment was $20 – so as to not dilute the results or spread too wide. Data Enablement & Network Management were the two big budget winners – although Customer Engagement & Retention had the highest interest by audience.
Here is the breakdown of how this conceptual budget would have been allocated:
In summary, there was strong agreement among executive roundtable participants that data “infrastructure” investments and enhancements were needed before additional “application” investments and enhancements. To be specific, most executive roundtable participates agreed that their organizations needed an enterprise data “foundation” that is transactional, not just another static data warehouse, to integrate data across disparate sources and formats to “run our business on” before organizations could truly improve application performance, utilization and ultimately customer experience and satisfaction.
What are your thoughts? do you agree with our findings?